📦 General overview

Our return period is 30 days from the date of purchase. After this period, a refund or exchange is unfortunately no longer possible.
Items must be returned unused, undamaged and in their original packaging.

🛑 The following items are generally excluded from return:

  • Custom-made products (e.g. made-to-measure roof sheets)

  • Special edge parts

  • Deposit pallets (except returns in Bernau)

🇩🇪Germany

  • Accessories (e.g. screws, fans, gaskets): 30 days return period

  • Standard flashings: 30 days return period (20% restocking fee)

  • Roofing sheets (stock only): Returns only possible in Bernau near Berlin, 20 % return fee

  • Special edged parts and dimension plates: no return possible

  • Returnable pallets: Return only in the Bernau warehouse, no exchange on delivery

🇦🇹 Austria

The same conditions as for Germany. Returns also exclusively to Bernau near Berlin for stock goods. Shipping costs are the responsibility of the customer.

🇳🇱 Nederland

Retourtermijn van 30 dagen voor accessoires en standaard zetwerk.
Dakplaten kunnen alleen worden geretourneerd indien het voorraadproducten zijn – uitsluitend in Bernau bij Berlijn.
Kosten voor retour zijn voor de klant, 20 % retourkosten van toepassing.

🇧🇪 Belgique / België

Identical voorwaarden as for Germany & Nederland.
Terugzending van dakplaten uitsluitend in Bernau mogelijk. Accessories returned within 30 days.

🇱🇺 Luxembourg

  • Returns according to DE regulation

  • Shipping costs & fees as above

  • Returnable pallets possible in Bernau

💶 Refunds / Refunds

After receipt and inspection of your return, we will inform you by e-mail.
If a refund is approved, the credit will be credited to the original payment method.

Late or missing refund?

🔁 Exchanges

An exchange will only take place in the case of defective or damaged goods.
To do this, send an email to info@dachbleche-online.de with photos & description.

📍 Return Address

Dachbleche-Online.de Inh. Julius Wachner
Ringstraße 17
16321 Bernau near Berlin
Germany

We recommend tracking shipping. Return shipping costs will not be refunded.

Questions?
We are happy to help:
✉ info@dachbleche-online.de
📞 +49 3338 9141530